Did the order not arrive?
We invite you to check your e-mail with the title "Order Completed". There you should find an order tracking link, if you don't have a link the product may not be shipped for several reasons (unavailable, damaged...for example) but with the help of the link you can follow the path of your order.

Shipping products:
For the ordered products, they are delivered by authorized courier companies.

When will it be shipped?
The order will be delivered in 2 and a maximum of 10 working days by fast courier, depending on the address and the work flow. The delivery term may change depending on the availability of the international stock, we work directly with international warehouses precisely so that there is no uncertainty in the quality or originality of the products ordered by you.

Did you receive the wrong item?
If you have received the wrong item or something is missing from your order, please contact us and include the following information if possible:

Your order number (Registered name or phone number)

You can find it in the order confirmation email. A picture of the wrong product code, or a link to the wrong product on our website. This way we will be able to identify the mistake and avoid such cases in the future for you and other customers.

Thank you for helping us, so we can help further!

How is the package sealed?
Nothing is more important to us than that the ordered package reaches you in excellent condition! Depending on the type of products you have purchased, your order will be packed in a bubble wrap or a cardboard box. Thus the ordered products will be safe during transport. We do our best to deliver your cosmetic products to you in the safest manner possible.

Careful! (parcels may have changes following customs control).

Help?
For information related to delivery or to track a shipment, please contact us at phone number 0721.409.849 / 0730.949.720 or email address (contact@fixaix.ro) or from the contact page...

We are at your disposal every day, but the answers depend on the flow of questions in our internal order.

Thank you for understanding!